A local school’s chaotic and insecure IT setup needed transformation to empower learning
Challenge
For years, the school’s IT systems were overseen by a rotating cast of inexperienced interns who relied on temporary fixes to patch up problems. With no long-term strategy, no regard for security or safeguarding, and little understanding of how to support a growing educational environment, the school was left with an unreliable, insecure, and outdated technology setup.
Realising the need for a more professional approach, the leadership team brought in another IT provider to help modernise their systems. However, after 12 months with no significant improvement and mounting frustration, the school remained stuck — technology was still hindering learning rather than enhancing it.
Solution
That’s when XC360 stepped in.
We partnered closely with the school’s leadership team to understand their operational needs, learning priorities, and safeguarding responsibilities. Together, we developed a migration plan that would overhaul their IT infrastructure without disrupting classroom time — a key requirement in an always-on educational environment.
XC360 delivered a structured, phased approach to transform the school’s IT, ensuring every change supported their long-term goals:
✅ Immediate Improvements: Quick wins to improve system stability and performance across staff and student devices.
✅ Network Overhaul: Redesigned and secured networking to support a growing campus and increased traffic.
✅ Safeguarding at the Core: Implementation of comprehensive web content filtering, access controls, and centralised user management.
✅ Smart Device Management: Imaging solutions to allow devices to be wiped and reset quickly — ideal for term-end refreshes.
✅ Data Structure & Access: Redesigned storage and access policies to ensure security, data protection, and compliance.
✅ Scalable Licensing: Introduced cost-effective, education-appropriate licensing models to optimise budget.
✅ Future-Proofed Technology: A roadmap that enabled seamless expansion as the school added new year groups and capacity.
All of this was delivered with minimal interruption to students and staff, maintaining the school’s momentum during a crucial period of growth.
Results
Today, the school operates with a stable, secure, and scalable IT environment. With XC360 as their trusted IT partner, the school’s systems now enable learning rather than hinder it. Technology is no longer a source of stress — it’s a core enabler of excellence.
✅ Minimal day-to-day IT issues
✅ Improved staff and student experience
✅ Easier management and safeguarding
✅ Scalable systems aligned to school growth
✅ Reliable support from an expert local IT team
“We couldn’t be more pleased with how the school’s technology now operates. Using technology and keeping our costs low is crucial to delivering the type of education our students deserve. You’ve delivered where others couldn’t.”
“Your IT Support has provided tremendous peace of mind.”
“Friendly and professional advice which is a cut above the rest. I wouldn’t work with anyone else. The team at XC360 has become an invaluable extension of our business. They...
Partnering with XC360 was the shrewdest business decision I’ve ever made. My agents work seamlessly no matter where they are or which branch they work from and my business now...
“XC360’s onsite response time to come back with any issue however large or small is phenomenal.”
“XC360 carried out a faultless project of migrating from my antiquated system to the latest platforms and continue to provide amazing support.”
“We are always delighted with the professionalism and efficiency of XC360.“
“XC360’s prompt attendance is always discrete and the work executed efficiently.”
“Lockdown came upon us rather quickly and after one quick call with a director, the entire team supported us to be ready to work from home with our IT and...
"Thanks to XC360 I have been able to increase my operational time and reduce my costs."
“One of a handful of partners we trust to deliver. Service excellence!”
“Your innovative ideas and expert service has enabled us to be more productive, confident and efficient.”
“You follow a service policy that all IT companies should look to follow.”
“You guys have been superb! From the directors, remote team to on site and hands-on support, the team helped us migrate to the cloud without any break in our working...
“XC360 is a great team, company and service. Very highly recommended!”
“Professional, efficient, excellent value for money! Highly recommend”
“Consistently efficient service with a human approach to IT.”
“Thanks for your support and first class service over the years. We really couldn’t have achieved our success without the XC360 team. XC360 cloud and telecoms have been instrumental to...
"Migrating to XC360 was so straight forward, the process was pain free and we were up and running without issue. Our business can now operate so much smoother."
"A refreshing approach to IT support and a quality service which always wows us."
Responsive, proactive and effective - it just works - what more is there to say?
XC360 have built a solution that fits perfectly for the way we work. I wouldn’t hesitate to recommend the solution or the service they provide. Always professional and always helpful.
“Nothing but praise for their service and staff, they always treat each engagement with utter professionalism – no issue is ever too trivial. I am delighted to recommend them and...
“Thank you for once again fulfilling your obligations in relation to our IT to the highest standards, we are delighted with the results.”
“Consistently efficient level of service during our long tenure with you. Maintaining a high service level with a personal touch is very important for a company of our nature.”
“XC360 have always shown considerable expertise in their knowledge of IT and all things tech. They have always dealt promptly and efficiently with requests and continue to deliver technical solutions...
“It gives me great confidence to know we have the full attention of your dedicated team”
"Xara Computers provide us with an IT department without actually having to have an IT department. They’re willing to help and will efficiently relieve us of any trouble. They are"
