Privacy policy
This policy sets out how Xara Computers (UK) Ltd (XC360) uses cookies on xc360.co.uk and how we protect any personal information you give to XC360 when using this website.
We are committed to ensuring that your privacy is protected and the use of cookies is made transparent to you. This policy applies where we are acting as the data controller with respect to the personal information you provide through using this website and how we process that personal information.
XC360 may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes. We may notify you of changes to this policy by email. This policy is effective from March 28th 2018.
Privacy Policy
- Introduction
This Privacy Policy outlines how Xara Computers (UK) Ltd (“XC360”, “we”, “us”, or “our”) collects, uses, shares, and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. XC360 is a company registered in England and Wales (Company No: 04012870) with our registered office at 9 Berners Place, London W1T 3AD and principal place of business at 404a Kenton Lane, Stanmore HA3 8RQ.
For any privacy-related queries, you can contact our Data Protection Officer at: Email: privacy@xc360.co.uk Phone: 0208 732 5656
- What Personal Data We Collect We may collect and process the following types of personal data:
- Name, email address, telephone number, job title
- Business contact details
- Login credentials (for our service platforms)
- IP address, browser type, and operating system
- Preferences and marketing communication choices
- Any other personal data provided to us during communication
- How We Collect Personal Data We collect data through:
- Direct interactions (e.g. enquiries, service agreements, support calls)
- Use of our website (e.g. contact forms, cookies)
- Newsletters and promotional signups
- Business communications and service delivery
- Third-party sources such as marketing platforms (e.g. Mailchimp, MailerLite)
- Use of Personal Data We process your personal data to:
- Provide and manage our services
- Respond to enquiries and customer support
- Send marketing and service-related communications (where permitted)
- Comply with legal obligations
- Monitor, improve, and secure our services and website
We do not use your personal data for automated decision-making or profiling.
- Legal Basis for Processing Our processing is based on:
- Performance of a contract
- Compliance with legal obligations
- Our legitimate interests (e.g. customer service, service improvements, network security)
- Consent (where applicable)
We do not process personal data on the basis of vital interests.
- Data Sharing and Transfers We may share your data with:
- Our third-party service providers (e.g. email platforms, marketing services)
- Regulators or legal authorities, where required by law
All international transfers of data are protected under the UK-approved Standard Contractual Clauses (SCCs). While we have remote team members in Kenya, Tenerife, and New Zealand, they only access UK systems via secure, authenticated connections and do not process website-collected data.
We no longer share data with entities based in Russia.
- Cookies and Tracking Technologies Our website uses cookies and similar technologies for functionality, analytics, and user experience improvements. A cookie consent tool is in place and our full cookie policy is available separately.
- Children’s Data We do not knowingly collect data from individuals under the age of 18.
- Data Retention We retain customer data for as long as it remains current and there has been contact within the last 2 years. Data unused after 2 years is archived securely.
- Your Rights You have the right to:
- Access your personal data
- Rectify inaccurate data
- Request data erasure
- Restrict or object to processing
- Data portability (where applicable)
- Withdraw consent at any time (where processing is based on consent)
To exercise these rights, contact us at privacy@xc360.co.uk. We may request verification of your identity before fulfilling your request.
- Complaints If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk/concerns
- Data Security We employ appropriate technical and organisational measures to protect personal data from unauthorised access, misuse, disclosure, or loss.
- External Links Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing personal data.
- Updates to This Policy We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date.
Last Updated: 1st June 2025
